PennFlex Basic Instructions
- Find, download, and install the mobile app for your smartphone. Search for Webex - Business (not Webex Meetings or Webex Calling).
- Log in with your pennkey@upenn.edu address to be directed to Penn's Single Sign-on (SSO) screen.
- Explore the app to see what features are obvious to you. Play!
- Use the Dialpad to make an outgoing call
- Have someone call you
- Call your office number from your cell phone number!
- Next, download and install the desktop app for your computer from https://www.webex.com/downloads.html and repeat the steps above.
Congratulations! 🎉 You have a functioning phone number.
Later, you can customize features to make using the app convenient for your work style.
Customize Your Apps
You can go to the Vonage Enterprise Portal to manage many features at once: Your Contact Information, Voicemail, etc.: https://enterpriseportal.vonage.com/ci/index.php/app/sso-log-in/penn-saml-provider
Need to Set up/Change Greetings?
- Update your voicemail password from the Vonage Enterprise Portal.
- Dial 99999 to access the University of Pennsylvania Message Center and then enter your 6-digit password followed by a # key.
- Follow the prompt to add your name to the Greetings (Press 3) or record a new announcement (press 5) as needed.
Traditional Desk Phone Installation
To request a phone, please open a ticket to be put on the list to receive one from ISC.
Phone delivery will be coordinated with ISC and Vonage as advanced programming is required.