PennFlex Phone Voicemail Instructions

Step 1: To reset voicemail password

You would need to enter the voicemail password to check the voicemails from the physical handset. If you DO NOT know/remember the password, you can change your PennFlex Phone voicemail passcode via the Vonage Enterprise Portal:

PennFlex users can access the Vonage Enterprise Portal (the replacement for PPS) to configure settings such as reset voicemail passcode, call forwarding, and do not disturb. You can also view call analytics, such as missed, placed, and received calls.

To access the Vonage Enterprise Portal:

Go to https://enterpriseportal.vonage.com/ci/index.php/app/sso-log-in/penn-saml-provider
Click Login to be redirected to Penn WebLogin Single Sign-on (SSO)
Click View Voicemail Settings
Click Change from the top of the screen to reset the password
Enter the New Password (6 digits) for your PennFlex Phone and Save.

Step 2: To access voicemail

From your OWN PennFlex Phone: Press Messages button or dial 99999, then #. (follow the prompts to change greetings)
From another PennFlex Phone: Dial 86423 from another phone, enter * enter mailbox ID (ex: 215898XXXX) followed by # key. enter the passcode, then #. (follow the prompts to change greetings)
From non-Penn Phone: Dial 215-898-6423 from a non-Penn phone, enter mailbox ID (ex: 215898XXXX) followed by the # key, enter the passcode, then #. (follow the prompts to change greetings)

If you want to use the Webex App to check messages for your OWN number, then follow these steps

You’ll see a purple badge counter letting you know how many messages you have.

You can then listen to your voice message right from the app by selecting the play icon.

If you have Webex app and want to use the Webex App to check messages for OTHER numbers, then follow these steps

From the Webex application from your smartphone or mobile device:

Click the Voicemail icon on the bottom right
Click on the + sign in the upper right corner
Then choose "Call Voicemail"
Enter the password, then #
Then follow prompts

Please Note: Android smartphone users will need click on a round icon with a phone & a casette.

From the Webex Desktop application:

Click the Voicemail icon on the left
Then click on the Phone icon (Call Voicemail) on the top right
Enter the password, then #
Then follow prompts

Learn More

Poly VVX 401 Quick Start Guide
Po ly VVX 401 QuickStart Guide for Voicemail

Additional Questions?

Please contact GSE-IT via the GSE-IT ticketing portal.