These instructions are intended for a Penn GSE staff or faculty member who is a list owner.


Terms:

* Co-owner(s) manages lists and has access to edit/add/delete subscribers, other co-owners, and other valid senders (also known as “Approved/Safe Senders”). Owners can always send to lists by default.


** "Other Valid Senders” are additional valid senders who can send to the list regardless of the general send setting. (i.e. even when you have “Only Owners can send to the list” setting, “Other Valid Senders” are allowed to send)



To view subscribers on your lists

  1. Sign in to the Listserv tool
  2. Go to: List Management > List Dashboard
  3. Find your list from the Select List: dropdown or search for the list name in Search Options – Show Lists:
  4. Click "[View]" under the Subscribers column to see all subscribers.
  5. Confirm that correct subscribers are on each list

*You may add or delete subscribers from the list on this [View] screen.



To add individual subscribers

  1. Go to: List Management >> List Reports >> Subscriber Reports
  2. Enter an email address in the “Add Subscriber:” field under the Subscriber Management section. 
  3. Click Add Subscriber button.



To delete individual subscribers

  1. Go to: List Management >> List Reports >> Subscriber Reports
  2. Check off the box next to each subscriber and click Delete Selected Subscribers at the bottom of the table. 


*Please note - if you would like to add or replace a large number of subscribers in bulk, please reach out to GSE IT for help.



To add co-owner(s)*

  1. Go to: List Management >> List Configuration >> List Configuration Wizard
  2. Make sure your list is already selected, or select your list from the “Select List:” dropdown
  3. Click List Maintenance tab (light blue tab) from the rainbow-colored tabs >> scroll down to Owner=
  4. Add an email address(es) to the field next to Owner=
  5. Click the Save button at the bottom right corner



To add “Other Valid Senders” ** 

Please note: “Other Valid senders” can send to the list but will not receive emails unless they are also subscribers

  1. Go to: List Management >> List Configuration >> List Configuration Wizard
  2. Make sure your list is already selected, or select your list from the “Select List:” dropdown
  3. Select Access Control (orange tab) from the configuration menu
  4. Scroll down to “Send=
  5. In “Special:” box, add email address(es) of the “Other valid senders” (see the image below)
  6. Click Save at the bottom right corner



Please note for security purposes, a “Confirmation” mechanism is turned on for lists with 25+ subscribers to prevent anyone from spoofing emails. This means that any senders to the list will be required to confirm their own postings by replying 'OK' (without the quotes) in the body of the message to an automated message from Listserv. Without this OK, no email will be sent out. (Not all lists have this on by default. Please reach out to us if you would like to have a “Confirmation” mechanism for your list.) 



For additional questions, please see ISC's FAQ: https://provider.www.upenn.edu/computing/lists/help/



Need help?

Submit a support ticket with GSE IT