Do I need to have an account to participate in a BlueJeans meeting?

  • No, you do not need an account to participate in a meeting. However, you do need to log in with your PennKey to schedule or moderate a meeting.

How many participants can be in one meeting?

  • BlueJeans supports up to 200 participants in one meeting.

What are the system requirements for using BlueJeans?

  • Windows 10, Windows 7, Mac OS X 10.10+, Android Devices, and iOS devices.

Where can I find more information for how to use Bluejeans?

Can I set up an international meeting?

How can I fix audio/video problems with a call?

  • For problems with the video quality, try exiting and re-entering the meeting. (Check to see whether you accidentally have muted your video and/or microphone.) For problems with audio, review Bluejean's audio troubleshooting tips.

I'm getting an authentication error, what could be wrong?

  • There are several reasons you might be getting an authentication error:
    1. Your email address is unpublished in the Penn Directory. For now, you'll need to publish your email address in Penn's directory in order to be able to use the Bluejeans service.

      It may take up to 2 hours for your new setting to take effect before you can log into Bluejeans. You can "unpublish" it again after 2 hours and you'll still be able to use the service.

    2. You don't have an active PennKey account, or your account does not include an email address. You'll need to contact our support team for further help.

Thanks to our colleagues at The Wharton School for allowing us to adapt their original documentation here.