How to Clear the Cache and Cookies in Your Web Browser
Why Clear Cache and Cookies?
If you're having trouble logging into websites, try clearing your web browser's cache or cookies. The cache helps your browser load pages faster, but it can create problems if a website gets updated and the saved files conflict with the new information. Clearing the cache and cookies can fix problems like webpages not loading, error messages, or slow site performance. It can also help if your login credentials are correct, but you're still unable to access the site.
Common Errors that Require Clearing Cache/Cookies
Bad Request
When attempting to sign into a website or service that requires your PennKey credentials, you may encounter an error that says there was a bad request by your browser.
This error can appear in two forms:
If you encounter this error, clearing your browser's cookies may resolve the issue.
Clearing Your Browser's Cookies
Chrome
Edge
Firefox
Safari
Keyboard Shortcut for Most Browsers
If you use Edge, Google Chrome, or Mozilla Firefox, you can quickly clear caches with a keyboard shortcut. While in your browser, press Ctrl + Shift + Delete simultaneously on the keyboard to open the appropriate window.
IMPORTANT: Be sure and close/quit the browser and restart it after clearing the cache and cookies.
Additional Assistance?
Please submit a ticket with an error screenshot to GSE-IT.
(Credit: This article is adapted from Clear Your Cache and Cookies at Wharton Computing Knowledgebase and How to Clear the Cache and Cookies in Your Web Browser from Information Technology Services at the University of Iowa)