Submitting a Penn GSE Website Update Request
Webpage update requests must be submitted via the “Update the Penn GSE website” service item in the IT service request portal. Users can access the web requests service form directly at https://tickets.gse.upenn.edu/support/catalog/items/68 or navigate to it through the IT service request portal by following these steps:
1. Navigate to the IT service portal at https://tickets.gse.upenn.edu/support/home.
2. Select "Service Catalog" to browse services.
3. From the Service Catalog, select the "GSE Website & Web Applications" filter.
4. Select "Update the Penn GSE website" from the list of services and complete the appropriate form.
NOTE: Please DO NOT use the “Break/Fix” button (this button is for submitting general IT service requests); instead, use the “Service Catalog” link noted above or access the web request form directly.
Once you've reached the webform, please:
- Select the appropriate type of web request from the dropdown menu.
- Download and complete the linked form in Word (please use track changes if this is a change to existing text).
- Attach the form and submit your request.
As with all IT service requests, you will receive an automated email confirmation that your request has been received with a link to the request in the system. You can also access your request from the list of all your open service requests.
To respond to the service request, you can leave comments directly in the system or respond via Outlook by replying to the email prompts you receive each time comments are added to your request. In addition to the Word form, you can attach additional files to your initial submission or to any replies to the request after it’s been created.