Vonage Mobile App with Webex
What’s happening?
GSE-IT recommends that all PennFlex users download and use the Mobile App with Webex on cell phones and computers. If you have previously installed the Vonage MobileConnect app, now is the time to delete it and install the Mobile App with Webex. It will no longer work on cell phones as of September 15, 2022. After December 31, 2022, the Vonage MobileConnect App will cease functioning on all devices.
How do I download and install Mobile App with Webex?
If you are using a Penn-managed desktop or laptop, GSE-IT may have already distributed the software to your device. If you are not sure, please open a help request. If you are using a personally managed device, you can download Mobile App with Webex.
Note: If you are searching in an app store, make sure to download Webex and NOT Webex Teams, Webex Calling, nor Webex Intune.
How do I sign in to Mobile App with Webex?
To sign on, enter your pennkey@upenn.edu as the Email Address.
This should take you to the Penn WebLogin Single Sign-On (SSO) authentication.
- If Webex returns an error "Email is not associated with an account" or "No account was found", Vonage will need to create the account and associate it with your Vonage account. Contact GSE-IT to troubleshoot.
- If you are able to login successfully but you are logged into the wrong account/phone number, Vonage will need to fix the account associations. Contact GSE-IT to troubleshoot.
- If Webex asks for username & password without taking you to Penn WebLogin
or
If Webex returns an error "pennkey@upenn.edu needs to be reactivated" or
If Webex returns an error "Your account is not authorized. Please contact your administrator" after a successful Penn WebLogin,
Then there may be a previous, personal Cisco Webex account registered under the pennkey@upenn.edu email address.
You would need to delete the account or change the email address for that account.
To delete your personal Webex account:
- Go to https://settings.webex.com and sign in using pennkey@upenn.edu
- If you do not remember your credentials, click "Reset your Password" after entering pennkey@upenn.edu and follow email directions.
- If you are taken to the Penn WebLogin page to enter your pennkey & password, then you don't have a personal account. Contact GSE-IT to troubleshoot.
- Select the ellipsis on the top right of the identity card, then click Delete account > Ok
- Once your personal account is deleted, your Vonage Webex account should start working immediately.
- If Mobile App with Webex asks for the Webex server address, you have installed the wrong Webex application. Please download the vanilla Webex app and not Webex Teams, Webex Calling, nor Webex Intune.
You can begin using Mobile App with Webex to place and receive calls. Submit a ticket to GSE-IT for any questions or issues you may have concerning the installation or use of Mobile App with Webex.
Additional Resources:
Vonage Mobile App with Webex User Guide for Desktop
Vonage Mobile App with Webex User Guide for Mobile Device
PennFlex Phone Voicemail Instructions
Known Issues with Webex